Facilities Management | CPG

Contact Centre

Established in 1999, CPG FM Contact Centre offers omnichannel customer service support for both private and public sectors. We focus on bridging our customers’ relationships and make outsourcing solutions easy. Our contact centre adapts to the changing needs in the environment by offering tailored services to our customers.

Our people work in a positive environment where mutual respect for co-workers is resonated. We go above and beyond the call in providing a seamless experience for customers by building a good rapport and communicate in a friendly and approachable manner. Our dynamic team works in great synergy to ensure delivery of service excellence to our customers. We believe that customer support is not just a service but an attitude.

Case Study - Rapid Response System for Residents' Safety

Advisory on the award of UNESCO award for SBG. We provide information to callers on the award of SBG by UNESCO. We guided callers on the usage of the park and the importance in helping to preserve the park. Call executives are professionally trained in providing information to callers and advising them on their enquiries.

Our key call centre services include the following:
  • Comprehensive Monitoring of Mechanical & Electrical statuses, includes the monitoring of lifts, fire alarm systems, sanitation pumps, electrical works, AHU, chillers, etc.
  • Logging and managing feedback or queries from users or members of the public about buildings or spaces under management, and activating appropriate service teams to attend to situations, if necessary.