Our Expertise

Technology Case Study

Client: Town Council

Services: To manage 50,000 dwelling units of residential and commercial properties and hawker stalls in the housing estate within the Group Representation Constituency.

Challenges: To constantly find ways to better engage and reach out to younger and savvy residents

Solutions: As part of our service quality efforts, CPG FM developed an iPhone application for the Town Council to enhance its outreach to the residents.

The application was first introduced in November 2009 initially for iPhone users to improve and enhance communication between the residents and the Town Council. Anyone can use their SmartPhones to photograph any maintenance or cleanliness deficiencies within the GRC and bring them to the Town Council’s attention.

As the application proved to be a useful platform in gathering feedback from residents, there were more than 600 downloads on this application and close to about 400 feedback submitted via this application within a few months. Another town council managed by CPG FM tapped on the same technology and developed a similar application. The application was subsequently expanded to include users of the Android smart phones platform to provide instant feedback to the Town Council from September 2010.

This new communication platform was widely publicised by media. The Town Council was very satisfied with the creation of this new platform that had greatly enhanced its outreach to residents.