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Operations and Maintenance Case Study

Client: Airport. The terminal commenced operations in January 2008, meeting the ever-higher expectations of global air travellers. It offers enhanced services, amenities and distinctive architecture while accommodating 28 boarding gates – including that for the A380. The terminal thus became the first airport terminal in the world to serve the A380 fleet.

Services: Providing comprehensive maintenance, administration and management of mechanical air-conditioning, electrical systems and facilities, including but not limited to training of maintenance personnel, inventory control, system design and configuration, provisions for testing and acceptance of upgrades.

Challenges: To conduct daily maintenance and repair works, carrying out tests and upgrading of systems without affecting the operation of one of the busiest airports in the world. Due to high human traffic, all repair works must meet the stipulated time period for rectification.

Solutions: Comprehensive maintenance, administration and management of systems and facilities, training of professional maintenance personnel, inventory control and having a maintenance team based in the airport to minimize downtime needed to conduct works, system design and configuration.